Returns + Exchanges

We want to make this as easy everyone as possible. If you're on this page because you really don't like the products you've purchased - let us know. If you really feel like you need to return something - let us know. We work off of trust and the honor system - and we typically respond to returns & exchanges on a case-by-case basis. If, after everything has been considered, you'd really like a refund, well we can't lie, we'll be heartbroken to see you go, we'll be sad that we couldn't put a smile on your face - but we'll do what we can to make it right. 

Now here's all that legal jargon:

Our policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items: Gift cards. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@boltandstone.com.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@boltandstone.com and send your item to:

20 Camden Street, Suite 200
Toronto, ON, Canada, M5V 1V1

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and we will find out more about your return.

Shipping

To return your product, mail your product to:

20 Camden Street, Suite 200
Toronto, ON, Canada, M5V 1V1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.