Power User FAQ

At Bolt & Stone we strive to improve on the composition, design and on our product line - all from a customer point of view. The Power User Program was created so we could more directly engage with our customers (you) and learn how we can do better. Particularly for our newly released products we offer a limited supply of free test samples in exchange for early feedback. This helps us better gauge market response and helps us identify any improvements we might want to make early on. We also encourage Power Users to share their reviews publicly to help inform prospective buyers about what they can expect from new Bolt & Stone products.

Power Users are individuals who not only appreciate free products, they're pioneers who enjoy testing, giving feedback and sharing helpful suggestions to our product, marketing and customer service teams. They also enjoy sharing their experiences with other prospective buyers.

Power Users can apply for free Bolt & Stone products to review and keep up to 6 times every year (this is calculated 12 months from your first product request). Selections will vary to reflect our product focus, but, Power Users may choose according to their own interest - there's no obligation to receive or review an undesired product.

Power Users also receive regular exclusive discounts on Bolt & Stone products and have the opportunity to get bonus gifts after helping us complete surveys.

Power Users are expected to test and provide their detailed, unbiased feedback on the test sample within one week of receiving the product. If circumstances prevent a Power User from doing so, the Power User is expected to provide advanced feedback. Delayed feedback may impact eligibility to apply for future Bolt & Stone products.

Power Users are also expected to assist by completing surveys that help us improve our branding, marketing, product or overall brand image.

If, for whatever reason, a Power User is in need of assistance during the testing, they are encouraged to contact our support team at thecrew@boltandstone.com.

Please note that this program is not open to the public. Applicants are selected based on a number of different criteria: including but not limited to their history and helpfulness of reviews on Amazon and other sites such as YouTube, Instagram, Facebook, skin care & beauty websites, forums etc. Here's some of the basic requirements for application:

1) Location:

At the current moment applicants must reside in one of the following countries: the United States and Canada.

Coming Soon: We plan on launching our services in the United Kingdom, Germany, Japan, France, Italy and Spain - but do not have a defined timeline for doing so. If you'd like to submit your application early please feel free to do so.

2) Active & Helpful History

Comprehensive and detailed review history on Amazon; and/or Active online presence on other platforms such as major beauty/skin care websites (Top 100,000 on Alexa global rank and quality posts/threads), YouTube (at least 5000 subscribers and quality videos), other forums (Top 100,000 on Alexa global rank & senior member with quality posts/threads);

Valid links to your Amazon account, website, YouTube or forum must be provided for evaluation

For applicants in other countries you must have an Amazon online account with a history of high quality reviews or be an established product reviewer or beauty, fashion, Mommy, or skin care blogger.

Bolt & Stone maintains full rights to judge and determine an applicant's acceptance into the Power User program.

Please follow the instructions that are sent to you via email.

There's no obligation to take any of the products that are listed. If none of them seem suitable for you at the moment, please wait for an updated selection - which typically occurs every 30-days.

We contact Power Users by email. To receive more customization on the products we send you please include extra details about your preferences, interests, or products that you'd like to see. Power Users who miss the chance to review products for 3 consecutive months will automatically be placed on the waiting list. To re-activate please send an email to the email provided in your welcome email.